Losing your passport in another country can cause stress, delay, and real worry. You may be unsure who to call, where to go, or how long it will take to return home. But holders of the UAE Golden Visa now have access to fast support that makes the situation far easier to handle.
The UAE’s Ministry of Foreign Affairs (MoFA) has introduced a set of services that help Golden Visa residents during travel. These services focus on quick action, clear support, and direct help in emergencies.
Here is what you should know.
A Return Document in just 30 minutes
If your passport is lost, stolen, or damaged while abroad, MoFA can issue a Return Document within 30 minutes. This document allows you to travel back to the UAE without delay. The service is offered in cooperation with the Federal Authority for Identity, Citizenship, Customs and Port Security.
This quick response removes the long waiting time that many travelers face when dealing with lost passports in foreign countries.
A 24/7 hotline for Golden Visa travelers
MoFA provides a dedicated hotline for Golden Visa holders: 0097124931133.
The line is open all day, every day.
You can call for:
- Help in emergencies
- Guidance during crises
- Support if you are stuck at a foreign airport
- Information about the Return Document process
This makes the travel experience safer and more predictable, especially during peak holiday seasons.
Support during serious emergencies
If a Golden Visa holder faces a crisis abroad, MoFA can step in to provide urgent help. This may include evacuation support, coordination with local authorities, or assistance during natural disasters and unrest.
The Ministry also helps with sensitive matters such as repatriation and family support if a Golden Visa holder passes away abroad. This ensures dignity, clarity, and proper handling of all procedures.
Why these services matter during peak travel seasons
Travel peaks during winter, with many UAE residents flying abroad. Airlines also see heavy passenger traffic, which can lead to long queues, delayed services, and increased risk of misplaced documents.
During this period:
- Passports may get lost in crowded spaces.
- Travelers may rush through airports.
- Baggage issues become more common.
Having quick support gives peace of mind when traveling with family or visiting busy destinations.
Tips to stay safe while traveling
MoFA also encourages all UAE residents to follow simple habits to avoid travel issues:
- Ensure your passport has at least six months of validity.
- Check entry and visa rules before booking your trip.
- Carry international health insurance for your full stay.
- Keep digital copies of your documents.
- Store your original passport safely at your accommodation.
- Use trusted hotel, flight, and car rental platforms.
- Avoid wearing high-value items in crowded places.
These steps reduce the chances of losing your passport and help you stay safe abroad.
Check travel rules before your trip
MoFA asks travelers to review real-time travel updates on its website or smart app. This gives current information about entry rules, safety alerts, and important notices for each country.
You can also register your travel details through the Twajudi service. This helps UAE authorities reach you quickly during emergencies.
Extra services for travelers
MoFA also provides a Traveler Services Card at UAE airports. The card includes a QR code that connects you to several useful services:
- Quick Return Document for lost, damaged, or expired passports
- Country-specific travel tips
- Updated entry rules for destinations around the world
This makes travel planning easier and safer.
A safer journey for Golden Visa holders
Losing a passport abroad is stressful, but support for UAE Golden Visa travelers ensures fast and reliable help. With a 30-minute Return Document, a 24/7 hotline, and strong assistance during crises, you can travel with confidence.
These services reflect the UAE’s commitment to protecting its residents anywhere in the world. Whether you are traveling for work or leisure, you can count on quick help when you need it most.
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